30January 2021
Local listings are a great way to market your company and get the word out about who you are and what you do.
However, if you don’t have any positive reviews within those local listings they can do more harm than good. This is because when reviewing all the different businesses within your industry or category, users will always look to the reviews to give them a better idea of the service and quality of the product they can expect.
And if you don’t have any reviews but your competition’s page is filled with positive reviews, you’re sending customers directly to them instead of to you.
In order to get positive reviews for your business, follow these tips and get ready to watch customers line up at your door.
1. Review the Current Reviews
All businesses aim to get 100% Customer Satisfaction Ratings or Positive Reviews – who does not, right? One of the fundamental rules in Customer Satisfaction is to always review or go over the reviews that our customer’s give.
You will gain much useful information from these reviews, some of which may even be a possible solution for a business problem you are facing.
Set a specific time of the day to review the comments. One strategy that we can share is to filter the reviews based on the date and time. This way you can cover from the oldest to the latest surveys.
2. Prioritize
After carefully reviewing the comments or customers issues, you need to prioritize which ones should be resolved immediately or not.
Do not wait more than 48 hours for a particular issue to be resolved. Giving careful attention to urgent problems show that you care about your customers. It also reinforces that you respect their time and their efforts in sharing with you an individual comment or issue.
It will equate to a win on your part and a satisfied customer as well.
3. Keep the Customer Review Process Simple
Try to remove other possible hindrances or obstacles when asking customers for a review.
Do not let them go through several links, pages or asking them to log in to your website when asking for a review. As much as possible, keep it simple and straightforward!
Most of the time, the customer’s interest, and excitement fades when they face a very complicated feedback procedure or platform.
One simple rule, place the review or comment link where they can easily see it!
4. Use Social Media Platforms
About 80% of your customers plan their schedules, once they check out from your website, they are gone. One simple trick to encourage them to provide feedback or reviews is for you to look for other accessible feedback platforms.
Facebook has the most potential in gathering reviews from customers. It can be accessed anywhere and anytime.
5. Share Negative Reviews
Do not fall into the trap of hiding Negative Reviews and just publishing the Positive ones. Once you do, it will cause more dissatisfaction from your customers.
Believe it or not, but some customers check the comments they place if it was already addressed or not. It is a way for them to check whether you are an honest and trustworthy business.
Take action! Do not be afraid to take the heat! Your customers will appreciate your business more if they see that you take their reviews or comments seriously.
6. Go the extra mile
How do you go the extra mile? There are simple ways on how to go beyond the call of duty.
You can add a personal touch to your auto-reply messages. You can also send them personal email responses if you have the time.
This simple extra effort from your end, adds a certain glow on your customer’s face.
You might find some of the tips a little over your league. We understand that there are technical areas in Digital Marketing that you might not fully understand. THAT IS PERFECTLY FINE!
And that is the reason why we are here!
Our top priority is to help your local business grow with the use of Digital Marketing.
Hiring a Digital Marketing Agency like us comes with a lot of amazing benefits.
Keep in mind that engaging in Digital Marketing is no easy task! This is a 24/7 and 7 days a week effort to get things done, but you do not need to go through all the hustle and bustle of the planning and execution.
We know that you have a lot of business matters to deal with every day and adding another task will be overwhelming thus the need for you to hire a marketing agency.
Here are 6 compelling reasons why you need a Digital Marketing Consultant
- Hiring a Digital Marketing Agency is proven to be Cost Effective.
- We bring the skills and competencies that you need for your Digital Marketing Strategy.
- You save a lot of money from unnecessary marketing strategy expenses.
- You get fresh and objective ideas from an external resource.
- You save time because the Digital Marketing Agency will do all the work for you.
- You will have access to modern technology.
These are just a few of the many advantages and benefits you get from a Digital Market Agency.
Do not wait for tomorrow to learn how you can integrate Digital Marketing to your Local Business.
Let’s collaborate, and empower your local business’ online journey!
Arrange a FREE Discovery session and experience the positive changes you get from Digital Marketing!
